[Resolved] ICICI Bank — icici coral debit card - airport lounge access

Ajay Kundnani

from Hyderabad, Telangana

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	www.icicibank.com/Personal-Banking/cards/Consumer-Cards/Debit-Card/coral.page

Hello

Icici coral debit card comes with customer benefit program including bookmyshow movie ticket, airport lounge access, payback etc. It provided 2 airport lounge access per quarter. They charge an annual fee for this card which is debited from our bank account.

I am an icici coral debit card customer since more than 2 years now for programs listed above. My job demands frequent traveling so airport lounge access comes in handy.

Today they sent email that they're reducing the count of airport lounge access per quarter from 2 to 1 without change in annual fee. This doesn't seems fair to existing customer who rely on this program and are paying cost of card for same.

Icici should resume with 2 airport lounge access or reduce the annual charge of coral debit card.

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Oct 14, 2017

Complaint marked as Resolved

Registered same complaint on ICICI website. They responded stating that no. of airport lounge access remains the same, no change. They reverted their policy change.

ICICI Bank customer support has been notified about the posted complaint.