ICICI Bank — Icici credit card complaint regarding false marketing & selling of credit card

Address:

Mumbai City, Maharashtra, 110019

Dear icici credit card customer services,

I am k. saurabh tiwari and having icici coral credit card no xxxxxxxxx

I just have received a bill of annual fee of rs. 573 in month july 2016 which was never agreed during card making time and it was a lifetime free card to me without any t & c., as there marketing manager and customer care asked me in last year


In year 2014, if icici bank see their records i requested for hp coral card but different card icici coral only was sent to me, after this they sent me a bill of inr 1123 as a joiing fee, after a complaint and inr 1123 was also waived off during joining time and same was committed there wont be any further annual charges on this credit card.

Request you to please take immediate action against this bank division so that they can stop fraud with common person.

Below is trail mail for year 2014 when i complained him for extra irelevant charges.

On thu, jun 26, 2014 at 2:58 pm, saurabh @ clay telecom wrote:

dear team,



this is in regards to your below mail, i am yet to be updated from your end for below mentioned case.



i have received invoice of credit card an amount inr 1123 in last week, which last due date is 03 july 2014, awaiting for your confirmation and would appreciate if i get a resolution call from your end!



kindly confirm the cancellation or waiving off/offered joineing fees credit card no. xxxxxxxxxxxxxx. awaiting for your revert!





thanks & regards



k. saurabh tiwari

sr. manager - business development
mobile: +91.999.00.516.00



from: icici bank customer care [mailto:customer. [protected]@icicibank.com]
sent: friday, june 20, 2014 9:06 am
to: saurabh @ clay telecom
subject: re:'icicicare=[protected]' urgent: cancellation & waive off charges with new request for hp coralcredit card



dear sir,



this is with reference to your e-mail dated june 17, 2014 pertaining towards credit card.



we would like to inform you that we are looking at your complaint, however it may take few days time for resolution.



your understanding and acceptance in this regard is highly appreciated.



we will revert to you on or before june 28, 2014.



looking forward for your co-operation.



sincerely,



nitesh prajapati

customer service manager.

icici bank limited



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subject: urgent: cancellation & waive off charges with new request for hp coralcredit card





dear icici credit card customer services,



i am k. saurabh tiwari and i had requested for an icici coral credit card with co branding with hp petrol pumps, however some other card (only coral card) no xxxxxxxxxxxxx has been sent to me by mistake with an icici coral card which i have never requested.



this wrong credit card no. xxxxxxxxxxxxx has an annual joining fee of rs.1000 which was never agreed or requested by me even your company executive offered me this credit card as corporate scheme offer under inr 500.



please find this email as a confirmation of cancelling the card wrongly sent to me. i will neither use this icici credit card, nor will i pay for the annual rs.1000 joining fee. i will request you to please send me correct coral hp card at my address asap.



the documents you are already having which i have submitted to apply for the hp coral credit card. kindly confirm the cancellation of credit card no. 5241 xxxxxxxx 07 or waive off joining charges for the same!



i would appreciate, if i get a call from your end asap







thanks & regards



k. saurabh tiwari

sr. manager - business development
mobile: +91.999.00.516.00