ICICI Bank — ICICI HPCL Coral Credit Card: Feature of Complimentary Airport Lounge Mis Informed

Address:	Mumbai City, Maharashtra
Website:	www.icicibank.com/card/credit-cards/credit-card.page?

I have been issued ICICI Bank’s HPCL Coral Credit Card. It was applied on Dec 16th via Application No. CCAPP N[protected].

At that time (mid Dec 2016), the marketing officer clearly informed the following benefits:

1)Complimentary airport lounge access
2)Without any joining fee on 199/- +Service tax.

These features were very much displayed on ICICI Credit Card’s website in Dec 2016 when the executive marketed this card to me. I had checked the website myself which is what convinced me to go in for this particular card. And now your bank has conveniently washed off its hands from what was displayed to full public view.

When I received the first statement on 23 Jan I was surprised to know that:

1)Complimentary airport lounge access was discontinued from 1st Nov, 2016
2) I have been charged with 199 + tax as joining fee.

After much explanations, customer care department has reversed the joining fee yesterday i.e. 1 Feb 2017 .But the issue of complimentary airport lounge access is still conveniently denied without any resolution.

RESOLUTION NEEDED : Incorporate the feature of complimentary airport lounge access