[Resolved]  ICICI Bank — ICICI MINE Savings Account not opening

I created an ICICI MINE Savings Account 6 Days ago but still I don't get my account number and all the details of my account. After filling all the details for creating an account online on this Bank, It told me to do my Video KYC but without verifying my Video KYC, a new message appeared which was saying that "Your account details have been captured. Bank will get back to you in 4 days with the account number." But it's been 6 days I didn't received any SMS or CALL from the Bank neither got any MAIL. I tried to report this issue to their customer care service but they don't allow me to get connected to any customer care executives without account number. I haven't got my account number yet and that's the main issue I'm facing. Bank lied to me that I will receive my account details within 4 days. So I tried to every possible things for me, I mailed them and explained my issue, I visited their nearest Bank Branch and they tried to find my account with my PAN NUMBER and Registered Mobile Number but they didn't find any account of mine on their Bank. Today I got a call from ICICI Bank Customer Care and a person tried to find my account too but he was also unable to find my account. After sometime he called me back and told me that I will not able to create an ICICI MINE Savings account in my area and I'm not eligible for it! I know he was lying that's why I'm complaining my issue in here. My brother created an MINE account in same area why can't I? I had experienced the worst time with this Bank while creating an Zero Balance Mine Savings Account online, their staff lied to me because they don't know what to do. My request is that please solve my problem and open my MINE savings account without giving me any kind of harassments. I can't even retry because when I try to create the same account again or if I try to track my application it says "There is an existing Account in our records with the Permanent Account Number (PAN) entered by you. If you are holding an existing account with us, please login to internet banking or iMobile else contact customer care". But the funny thing is that I can't do any of the mentioned things because they won't allow me to do. Thank you so much, I hope I get a solution very soon.

My Location - Guwahati City, Assam
My Name - SAEED AQIB AHMED
My Registered Number - [protected]
My Unregistered Number(Not used while creating my Bank Account) - [protected]
My Registered Email - [protected]@gmail.com
My Application Number - [protected]
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Dec 4, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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