ICICI Bank — Icici not refunding my money 12226. Refund reference # 74332747052705194407475

Address:	560037
Website:	Icicibank.com

Amazon initiated my refund on 21th feb 2017 for the amount 12226 with refund reference # 74332747052705194407475. I had a communication with amazon customer care and they are saying that money should be in bank account by now. But still i have not received the money in by bank account.

When i contacted to icici customer care in live chat... They are not giving proper response.. Even once i provided the all the details some one said that it will take 7days and other one said that it should be happen with in 4 days. No one is giving proper response about my request.

Finally i sent a mail to customer. [protected]@icicibank.com with attaching all communication from amazon with confirmation mail from amazon. Again they are asking that to forward confirmation mail from amazon. They are simply passing the time without providing any solution.

Very disappointing action from icici.. They simply avoiding customer queries. Here also i attached the refund details.

Below is the confirmation email from amazon :

Hello,

This is to confirm that refund for amount 12226 has been successfully processed on 21-feb-17 and the amount should reflect in your account by now.

The refund details are: authorization code for sale transaction 030020
Refund reference # 74332747052705194407475

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon.in

Could you please resolve this issue?