ICICI Bank — Improper processing of clearing cheque

Address:

New Delhi, Delhi, 110022

I take this opportunity to share my experience at icici bank, green park new delhi. The bank officials were indifferent, arrogant and irresponsive to customer services. I as a third party had deposited sbi meerut cheque no 341050 on 25 may 16 at icici bank, green park, new delhi - for rs 125000 in icici account no[protected] of mr prakhar goel. The money has been debited from sbi account of mr vinod kumar (Person who issued the cheque) stating incorrect name as mr prakash goel. The money rs 125000 has therefore not been credited to mr prakhar goel account no[protected]. Evidently, mistake was committed at clerical level at icici bank green park while sending the cheque for clearing. On checking with sbi meerut they confirmed that have debited rs 125000 and money is held with icici bank. At this i again went to icici green park to seek details of sbi cheque no 341050 deposited on 25 may 16. Unfortunately initially they wasted 30 minutes trying to find details and later refused to cooperate. I request that suitable administrative action be taken against the deputy manager mr gaurav mittal for display of arrogant conduct and failing to resolve customer grievance. The pain and agony caused to me due to error made by unprofessional staff of icici bank, green park continues. I seek immediate redressal of my complaint that money is credited to account of mr prakhar goel. I request that matter be investigated so that customers like me are not held to ransom by irresponsible errors of bank staff. I recommend that a surprise visit be conducted to obtain a first hand information on functioning of the bank and dealings with customers.