[Resolved] ICICI Bank — incomplete transaction but amount deducted from my account but it is not translated to another account

[email protected]

from Mumbai, Maharashtra

Address:	Kanchipuram, Tamil Nadu, 631501
Website:	APSRTC

Dear sir/madam,

Payment has been made on 2nd septmeber, 2018 for ticket bookings in APSRTC by using Internet banking and transactions details as follows

A. Inr 385.0 on Merchant Referance Number L207541_APSRTC at APSRTC site easy pay icici bank ltd. Reference No [protected]

B. Inr 385.0 on Merchant Referance Number L207541_APSRTC at APSRTC site easy pay icici bank ltd. Referance No [protected]

The amount has been debited from my account[protected] but in the APSRTC portal it says that payment has not been made.
Kindly refund back the money for the above transactions.

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Oct 14, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5c8e3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team