ICICI Bank — inconvenience from bank

Address:

New Delhi, Delhi, 110019

I, raghuvir kumar gupta, am a customer of your bank's nehru place branch in new delhi holding account no.[protected] in the name of super link.
We had an od limit of 42, 20, 000/- rupees which was being taken over by yes bank and received a dd for the same. On 1st sept'17 we deposited the dd in the bank but the officials refused to receive it till they received the papers for closure. We again deposited the dd on 7th sept with all the required documents which was received but not presented in the account. They did not communicate any information regarding the dd's submission or whatsoever. On 13th sept, they finally sent the dd for clearing. Today as on 14th sept, the bank has returned our cheque (No.008837 of amount 31, 736/- only), declined an rtgs transaction and removed our od limit as well.
We are being asked to pay interest at both the banks apart from the mental agony faced at the hand of your officials. The branch manager at the bank merely refused to help and feigned complete ignorance about the entire issue. The rm, mr. Vijay had tried to persuade us not to remove the od limit from icici and due to our non-compliance to his request, he is mentally harassing us and deliberately making us suffer in this way.in general also, customer service at nehru place branch is very poor - deposit slips are never available at the branch, whenever we request for statements their standard reply is that the printer is not working.
I need a concrete solution with regards to the fact that i am being asked to pay interest at both the banks. Also, the rtgs transaction that was declined has caused me severe financial loss and setback for business as i will now seem to be a defaulter businessman in the eyes of that company and they will never do business with us again. All the related documents are attached along with