[Resolved] ICICI Bank — incorrect transaction done

Damanpreet_Kaur

Address:

New Delhi, Delhi, 110018

I made a transaction of rs 6000/- via paytm upi on 29 mar 2019 to an incorrect mobile number ([protected]). I raised a request for reversal of the payment immidiately to paytm as well as icici bank. Paytm reverted with a response to connect with the bank with the reversal formalities. However, the bank is not ready to support for same, even after providing all the required details. The transaction reference no. Is[protected].

Request you to please help me get the refund asap.

The lackadaisical approach of icici will cause me a loss.

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May 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2019

ICICI Bank Customer Care's response Dear Damanpreet Kaur,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (248493) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 11, 2019

Updated by Damanpreet_Kaur I have sent the mail to the customer care department. Had this been handled by the customer care officer, i would have got the refund immediately.