ICICI Bank — interests charges and late fee on credit card

Shaina Khan

from Mumbai, Maharashtra

Address:

Mumbai, Mumbai City, Maharashtra, 400049

Since i have send several email regarding reverse of the charges and also requested you to close my card then too they are sending me statement every month adding late fee and charges
I have send several request since may 2019
So please close the card with null balance
For further clarification please email

This is with reference to your e-mail with respect to your credit card 4375 xxxx xxxx 7008.
Please cancel my card number ending with 7008 and also reverse all the dispute charges and close and clear all the pending due to nil without any further charges and explanation
This is the last and final call or else i will go the superior

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Shaina Khan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0347l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jan 06, 2020

Updated by Shaina Khan Inspite of getting this email from your end then too you are sending me statement with interest and late fee charges are you closing the amount with alll reversal or should proceed further
Dear Mrs. Khan,

Greetings from ICICI Bank.

We have processed the request for the reversal of interest charges.

The time period to process the request is 2 working days i.e., by June 12, 2019.

You can check the reversal details in your July 3, 2019 statement.

Looking forward to more opportunities to be of service to you.

Sincerely,

G Suhasini
Customer Service Officer
ICICI Bank Limited

Jan 06, 2020

Updated by Shaina Khan Due to this issue i have stoped all my relationship with bank due to this i have been charged with charges for non maintained of AQB so that the bank to reverse all my charges related to all my relationship account so that i can operate the same

Jan 21, 2020

Updated by Shaina Khan I have tried to send the email but email returns says invalid email-id

Feb 20, 2020

Updated by Shaina Khan Till now my problems have not been resolved may be bank doesn't care for customers

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Comments

ghaivansh

from Bengaluru, Karnataka

I applied for ICICI fastag on 29 November, 2019 and have still not received it on my dispatch address. My Customer id/ account number is 11700426, maker is Hyundai motors. Please look into the matter.

ICICI Bank Customer Care's response, Dec 11, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0347l_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team