ICICI Bank — internet/imps fraud transaction
No 82 1st main 2nd cross, Near church thubrahalli, Whitefield main road, Bangalore, India
Krkrishnaepsi on Feb 27, 2020
In my account there was fraud imps transaction happened on Nov 11.2019 and now Feb 27.02.2020 still my amount is not refunded from the bank and bank people are giving daily excuses and TAT time daily extending the date and till now the resolution is not done
Dear Mr. Kumar,
We apologies for the inconvenience caused.
This is with reference to your e-mail related to Saving Account.
We would like to inform you that we have taken note of the concerns that you have put forth and are investigating the issue. Rest assured, the concerns will be sorted out to your satisfaction at the earliest on or before February 25, 2020.
Dear Mr. Kumar,
This is with reference to your e-mail regarding Savings Account.
We apologise for the inconvenience caused.
We wish to inform you we have forwarded your concerns to the team. We have taken note of the concerns that you have put forth and are investigating the issue. Rest assured, the concerns will be sorted out to your satisfaction at the earliest on or before February 26, 2020.
Request your kind patience in the interim.
Customer Service Manager
ICICI Bank Limited
[Feb 28, 2020] ICICI Bank customer support has been notified about the posted complaint.
Verified SupportICICI Bank Customer Care's response, Feb 28, 2020
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09hkl) in the subject line of your email. Our official will assist you.
ICICI Bank Customer Service Team
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