ICICI Bank Limited — Credit card

Address:

Kolkata, West Bengal, 700127

I have been using ICICI bank credit card since last 10 years.
I don't face any issues as I pay the bill within time.

The problem stars once I spoke to the customer care to get my card replaced, as due to high usage the physical card got damaged.

I have only asked to replace the current platinum card I am using. As usual nowadays bank people are ready to mis-sell once you contact them for any damn reason.
I was told that Ferrari platinum card will give more rewards points against my purchases. When I have asked for document she asked me to check the ICICI bank site.
I have confirmed her for the new card of Ferrari platinum.
The request got lodged vide no. SR[protected], by Sheeba Mousheen.

I have checked the details in ICICI bank site & found that she has mis-sold the card to me. Within 30 minutes I have called the customer service again.
This time Ms. K Uma took the call. I have given her the entire details & asked her to cancel the previous request. She has confirmed me the same.
Accordingly she has placed a new request of getting my old card replaced vide SR[protected].
I have taken by surprise to see that I have been charged for the new card in my bill dated 12th April'17.
I have called the customer service desk again to get all my requests cancelled.
Further I have started getting SMS from Blue dart that they are trying to deliver both the cards. Which got undelivered, as my old address has not been changed.
I am pissed off & irritated by the service quality of ICICI bank.

You are requested to pay me for the harassment & went through & for wrongly charging my credit card account & for the mis-selling.
This is the quality of service given by ICICI bank.