ICICI Bank — Loan closer with ICICI bank with account no # LBPVL[protected].

Address:

Mumbai City, Maharashtra

Dear Sir/ Madam,

This is regards to our loan closer with account no # LBPVL[protected].

The bank in which we have transfer the loan account is the Axis Bank and they have provided me the pay order of the outstanding amount on last week of March 2017.
The outstanding amount was confirmed by your representative at ICICI bank Vashi branch through the Foreclosure statement as on 23rd Feb 2017.

Today I visited to ICICI (Vashi / Panvel) branch to submit the pay order, that time they refuse to accept the pay order and told me to put the new request for Foreclosure statement which will take additional 15 working days.

But before that, there was no intimation to us that we need to produce the latest Foreclosure statement which will take 15 days for settlement. if that was the case, your customer support need to inform us and he should have provided the statement accordingly, because he was aware of our requirement the impact of this is that our current EMI will get bounce and we will be in defaulter list because of yours representative miscommunication

Kindly help me as soon as possible as my EMI date is 10th of every month. If it is not happen then I am liable to pay the EMI for the same loan amount to both the financial institution. This will lead to huge financial loss to me without my mistake.

Kindly help to come out of this financial trap by providing latest Foreclosure statement and accepting the pay order in order to release us for the loan formalities
Anticipating your response at the earliest

Thanks and regards,
Vinaya Acharya