[Resolved]  ICICI Bank Ltd — Delay in getting the demand letter amount approved by icici bank for my homeloan

Address:	401303
Website:	www.icicibank.com/Personal-Banking/loans/home-loan/index.page

Dear sir/madam,

I roiden serrao having an homeloan account with icici bank with a loan account number lbmum[protected] would like to complaint about your bank. I have been trying to get the loan amount cleared for the demand letter send by the builder since january 2016 month. I have also submitted the hard copy of the disbursement request form, check submission form, demand letter from builder amounting to rs.5, 549, 28 architect letter and also the previous check payment receipt was given to the bank. Whenever i approached your bank representatives they would say it`s in process. My loan amount is still pending.

Since december end 2015 i had placed my application. Later i asked the reason for delay in the month of january 2016 i was told to download the app iloan on my android phone but could not get it downloaded as i was getting error. I tried it for a month and also send an email to the icici customer support department . After multiple tries i could not download the app and so they suggested to visit the main branch. I then visited the virar branch and spoke to the manager mr. Shashant dravid were i complaint about chandan mishra and also navneet who were handling my case. I have been getting swapped around each time whenever i call them. Each of them was passing the bucket around. What’s happening, is the organisation not interested in running their business. I had issues since the time i had approach for a homeloan. I had been forced to take an insurance policy from icici lombard to cover my homeloan, however i manage to cancel it as i had my insurance already done by a different company. I specifically informed the icici rep to not to sign me up for the life cover however he did it to complete his target and i had to go personally to the branch of icici lombard to cancel the insurance policy.

Now i have another issue of getting the demand letter amount processed which the builder has requested for as they have completed certain slab.
This is like a night mere for me as i am trying to provide business to the organisation and they are refusing or delaying in getting my work done. Due this delay from the bank i am getting calls each time reminding about the payment that i need to pay or there would be interest levied on me. It`s almost now 2 and a half month. I don’t understand what are the senior level management doing are they sleeping as i feel they are more interested in their salary and not their jobs. For all this inconvenience and mental harassment, i would like to complaint and fine the company an amount which the consumer court feels the best. My icici bank homeloan account number is lbmum[protected]. I would request you to please look into the same.

From
Roiden serrao
[protected]@earthlink.Net