[Resolved]  ICICI Bank Ltd — Fraudulent transactions occurred on my account due to weak security system of ICICI Bank

Address:	New Delhi, Delhi, 110019
Website:	www.icicibank.com

Dear, Sir/ Madam I, Shamina Sharma, a primary account holder of ICICI Bank account#[protected] at Nehru Place Branch, New Delhi - 110019, reported the fraudulent transaction (s) to ICICI bank that had been occurred on my account fr August 19th 2015 through October 13th 2015. The matter has been reported to bank customer care cell also vide SRs (#[protected] & #[protected] against the fraudulent transactions. I have been United States of America since March 2012. was holding a Airtel Mobile Phone No : +91-[protected] which I entered in my bank record at the opening of account. Since I was away & my mobile was not in use the service provider Airtel issued this number to some one else without my permission . The service provider could not imagine that the issue of this mobile no will result in serious fraudulent transactions from my bank account by some one else through mobile -banking & receiving lot of information from the bank. My online account#[protected] has been locked since June/ July 2015 and all the disputed transaction occurred through tele-banking from the month of August.2015. It is painful to report here that while reconciling the bank statements, I have come to know the following fraudulent transaction amounts:- From August 1st, 2015 to August 31st, 2015 : Rs 131, 174.40 From September 1st, 2015 to October 13th, 2015 : Rs 438, 189.64 Total Damage: Rs 575, 361.04 It is evident that I am a victim of weak mobile banking security system, as a result the fraudulent was able to access my account without knowing my other details and performed fraudulent transaction through mobile banking. As suggested by bank Customer case department, I had reported about this incident of fraudulent transactions to bank Investigation department ([protected]@icicibank.com) on October 14th, 2015, and asked Customer care to freeze all aspects of my account. In spite of confirmation from the customer care representative, the fraudulent was able to perform another transaction for Rs 15, 00 on October 15th, 2015. This gives me zero confidence on ICICI Bank security system. Additionally, the ICICI Bank has disappointed me by not responding to my reported incident. NO acknowledgement from the bank on my email that I sent on October 14th, 2015 I request you to look into the matter in depth and help me to get my hard earned savings back from the ICICI Bank, who is responsible for the security of my money. Should you require additional information or clarification, please do not hesitate to contact me (at +[protected] or Neeraj Sharma (H/O Shamina Sharma) at +[protected] Sincerely, Shamina Sharma Permanent Address: A-5/ 290, Paschim Vihar New Delhi – 110063 US Contact# +[protected] and +[protected] India Contact# of my Father in-law (Shri D.P Sharma): +91-[protected] or +[protected]