ICICI Bank Ltd — icici bank ATM Fraud -140000 RS withdraw with ATM card was in my possession

Address:

Ghaziabad, Uttar Pradesh

Someone withdrawal Rs.140000 from my ICICI Bank account using ATM card from 15-Apr-2015 (11:50PM) to 16-Apr-2015 (12:10AM). Although my ATM card was in my possession. When I received the messages on my mobile, I contacted the customer care and get my card blocked but by the time I could get my card blocked, hacker already made 14 transactions of Rs.10000 each. I also logged a complaint to the customer care at the same time. I went to the near ICICI Branch, RDC Raj Nagar, in the morning to explain and discuss the case but didn’t get any satisfactory answer. Then we went to the police station to lodge a complaint for the same. We were said that they will contact us but no-one has contacted as till now. After that we went to the branch where I was having my Account, Udyog Vihar Phase-II, Gurgaon. I met the Deputy Manager there. He asked me to fill Card Member Dispute Form and attached the ID proof with that, which I did. After that he promised me that they will recover our monitory loss with 48 to 72 hrs. and after that they will continue their investigation but we haven’t received any response from anywhere till now. When we contacted the customer care for the same, they asked us to contact them on 21-Apr-2015. The response which we have received so far from ICICI Bank (Raj Nagar and Udyog Vihar) and ICICI customer care are not in a sync which is a matter of worry for me. Please help me so that I can get my money back. It’s the responsibility of a bank to keep our money safe with them but such cases are braking our trust on them. We have been reading a number of news in newspaper these days of such frauds. SR no: SR[protected]