ICICI Bank Ltd — Regarding reversal of credit card payment after 7 days

Address:Pune, Maharashtra, 411061
Website:www.icicibank.com

I have made payment rs. 41065/- of sbi credit card through icici bank account on 20/04/2016. The amount was debited on the same day but not credited to sbi credit card account. The transaction id is [protected]. I have raised query on 25/04/2016 regarding the same. Icici bank has simply closed the request with comment"the amount will be reversed to your a/c if not credited". The amount has been reversed to my icici a/c on 27/04/2016. Icici bank took 7 days and by the time, the due date of sbi credit card was overdue by 5 days.
I have asked icici customer care - reason for not making payment. The person i spoke was sadhna. She simply said that, there was technical issue with visa gateway hence the transaction has not done. I have asked her about who will pay the interest charges, then she arrogantly said, you have to pay the charges. Why should i pay the charges, if icici bank has not made the transaction?
My account details are
A/c[protected]
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ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Horrible response from the customer care when i had query to reversal of amount and even call was hanged twice when i wanted the details. Really such careless support from the bank. Hardly fail to understand our concern.

Transaction id[protected]

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