[Resolved]  ICICI Bank, Merchant Departmentreserve Bank Of India (Rbi) — Complaint against ICICI Bank, Merchant Department

Address:

Hyderabad, Andhra Pradesh

To Date:[protected] The Manager, Coplaint help desk, Reserve Bank of India, Basheerbagh, Hyderabad. Sir, Sub: Complaint against ICICI Bank, Merchant Department – Mumbai – Req - Regarding. I, G.Nagendra Prasad S/o.G.Nagaraju R/o.18-8-254/64 Rakshapuram colony, Saidabad, Hyderabad humbly submits as follows: That I am the Managing partner of M/s.VENKATESHWARA AIR CONDITIONERS, Authorized service provider for All types of Air Conditioners, Refrigerators and Deep Freezers, situated at 18-8-254/64 Rakshapuram colony, Saidabad, Hyderabad. That on[protected] I sold out the machinery i.e. Blue Star 2 TON, 5 Star split A/Cs (6 Nos.) for total Rs.2, 98, 560/- to the customer namely Santillano, S/o.John, United States of America. That said customer paid the cost of said machinery through his Card to my Account vide A/c.No.[protected] of ICICI Bank, Chaitanyapuri Branch, R.R.District and swiping Machine No.MID [protected], TID No.88042910, Banking call centre No.[protected] of ICICI Bank, Merchant Department, Mumbai. That when I call the ICICI Bank, who informed me that to scan and forward the customer copy, then I scanned and forwarded the customer copy on[protected] to the mail id [protected]@ firstdata.com.au. On the same day evening they call me and informed me that the amount will be cleared as on[protected]. But the amount was not cleared on[protected]. I made a call to the said Bank and asked about his amount, they informed that there is a problem, within 2 – 3 days they will clear the same. But on the same day i.e.[protected] one Hasan, of ICICI Bank, Merchant Department through his phone No.[protected] informed me that the amount will be cleared till after[protected], but not cleared. On enquiry they said that, I have to issue complaint against my customer. As there is every thing is alright, why should I give complaint against my customer. I submit that my customer swipe his card and every thing is alright and the documents scanned and forwarded to the said ICICI Bank, on the very next day i.e.[protected], but after more than 3 days they informed me that there is a problem and did not clear my amount till date. Due to which I incurred heavy monitory loss besides mental agony. Therefore, I request your kind authority be pleased to take necessary action against ICICI Bank, Merchant Department, Mumbai, Phone No.[protected], and do justice to me as early as possible, for which act of kindness I shall be thankful to you sir. Yours faithfully G.Nagendra Prasad For venkateshwara airconditioners Cell number [protected] Mail id: [protected]@yahoo.com