[Resolved]  ICICI Bank — Misleading the customers while applying for personal loan

Address:

Hyderabad, Andhra Pradesh

I have applied for Personal amount of 13 Lakhs, application reference# 63889681. Issue- I have applied after taking verbal confirmation from executive(ICICI branch in my office premise) for the required amount as I have urgent commitments. Now after applying the loan I have been told to be eligible only for 11 lakhs(Which is also visible on ICICI Portal, not required to ICICI branch executives to know eligibility) and the reason for not getting full amount is mentioned as-It is the first time applicant for Personal Loan though I am a priority customer from 4 yrs, having CIBIL score of 810, Avg balance amount from past 4 yrs in ICICI is around 1.5 lakh, handsome salaried employee, no EMI's, No Loans. I would like to seek proper explanation for misguiding the customers and giving last minute surprises. This really a pain point. Please address this issue and let me know if I reject how it is going to affect my credit report. I have also posted a complaint in ICICI bank portal.