ICICI Bank — money deducted from my bank account rs. 10000/-

Address:	Gurgaon, Haryana, 122001
Website:	www.icicibank.com

Dear sir/madam,
My name is ranjeet kumar, i am holding an icici bank account with no.[protected] at gurgaon branch, sector 14.
I want to inform you that an amount of rs. 10, 000/- had been deducted from my account no.[protected] on 6th may 2017, which had not been executed by me.
On 6th may, i withdrawn amount of rs. 2000/- from axis bank atm at rajeev nagar gurgaon, after that i tried to make withdraw some more money. As i inserted the card, the atm machine provided the option like cash withdrawal / balance enquiry etc.
When i pressed the button on cash withdrawal, then button/key did not work then i pressed cancel button and left from atm to home. When i reached my home & checked my mobile, i received 2 message from icici bank pertaining to debit of rs.2000/- and rs.10000/-. I was surprise to see a debit of rs.10000/- from my account, as i did not withdraw any such amount on that day.
I have already escalated this matter to my icici bank and as per their due diligence they cannot further evaluate the actual picture due to no response from axis bank to provide the atm cctv footage at the time of cash withdrawal and no refund is initiated by my bank as per their investigation.
I need your help to recover my hard earned money which had been deducted with no reason. I am enclosing it the entire communication which happened between me and icici bank. This would help you to understand my case more appropriately. Hoping a positive response from your side.

Yours faithfully,
Ranjeet kumar
Mobile no. [protected]