ICICI Bank — My account has been Freeze

My Account has been freeze with my knowledge. when I wrote the mail to customer care. they mail be back about the reason KYC PENDING OTP ACCT.
I am out of india for 1 year and not bale to visit the branch. I mailed them about this situation and didn't received any response from them.
I opened the account in Jan or Feb this year. I don't understand how the KYC is pending ? I already submitted my PAN, Adhaar and other documents.

please do the needful help. mail me on [protected]@gmail.com
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