ICICI Bank — my era account has not been created for 2 months as others got in 2 days

Address:

Bangalore, Karnataka, 560100

Hi team,

I am maintaining saving bank account in icici bank, the details of which given as below

Account number :[protected]

As per our company policy, we are supposed to create an era account.
6 months back, i have submitted the era form. I have not get era account created after 2 months also. When i asked them, they say respective person left the job.

11/2 months back, i have submitted the era form again. After two weeks, this time they are saying, identity proof is not clear that to when i asked them.

Three weeks back, i have submitted all the documents. They are saying that some id card was not correct. Later they say that was ok. Then 1 week back, they are saying that there is some technical issue in creating the era account from back end from hyderabad team.

When i ask them they are not sure whether back end team will be able to fix the issue. The back end team from hyderabad is not giving suitable reply.

I beg this reputed icici bank customer care team, to respond properly, expedite the process in customer care request.

Request you take immediate action on my issue.
Please use the mobile number/email id that is connected to my account number for communication.

Thanks,
Radhakrishnan.