ICICI Bank — my transaction is successful, but in my account[protected]has not received the amount ?

Address:Hyderabad,Madhapur, Hyderabad, Telangana, 500081

Dear sir or madam, My friend have made a transaction to my bank account. The transaction is completed, but I have not received money in my bank account. it has been 4 days since I have made this transaction. This is replay from phone pe customer care...
##Dear Sujeeth,

Thank you for contacting PhonePe!

Regarding your recent Issue with fund transfer of Rs.400.0 query, 50900168 is the reference ID for P1904051815070130622724 and below is the note as per our telephonic conversation.

In case the amount is still not credited, please contact sender bank to raise a chargeback (formal complaint) against the debited amount in order to have the amount refunded.

Regards,
PhonePe Support
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I've taken personal loan on ICICI in 2018 but I'm not sure about my Loan Account number and I sent an email to [protected]@icicicustomer, its been 6months but there is no response about it.

Regars,
Vijay Purum

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