ICICI Bank — Name change rejection

Address:	411013
Website:	www.icicibank.com

Dear sir,

I need your support to escalate the issue i am facing with icici bank with respect to my name change application which is got more complicated just because of the mistake done by person opened my account.

In order for you to understand i am explaining little in details...

1) i requested to open account online...
2) i got call from one lady and she explained me all required documents and scheduled icici representative to visit my home to verify originals and collect all documents and fill the form and get relevant documents signed.
3) icici bank representative visited to my home and offered me icici gold debit card.
4) he collected below documents...

Id proof :
A. Pan card having my before marriage name : "rajita janardhan balabhadra"
B. Marriage certificate as married to "nilesh vadnal"
C. Wedding invitation card as proof of name change which in some cases happend in hindu marriages... *but it was rejected saying this is not valid document.
— i asked can we wait as i already applied for egajette and expected to receive it mostly in another 2 weeks. Icici representative adviced me to go with the account opening procedure with current name with status as married so middle name and last name will be as per marriage certificate, later once egajette will arrive i can visit branch with same and bank will update the name accordingly.

5) my bank account is opend with the name : rajita nilesh vadnal (First_name husband_name husband's_last_name)
— there is no single photo id with me with above as this is the full name i got it from bank as per the documents i provided.

6) after receiving egajette i also applied "income tax department" to change my full name in my pan which they updated and reissued the pan card.

7) i applied for aadhar which has changed name "niharika nilesh vadnal"

8) i went to bank and made a request for first name change from "rajita" to "niharika". Niharika is the changed name immediate after the marriage. Below are the new documents i took with me..

A. Egajette is having before marriage name and after marriage name including middle and last name
Old : rajita janardhan balabhadhra (First_name father_name father's_lastname)
New : niharika nilesh vadnal (New_first_name husband's_name husband's_last_name)
B. New pan card with new name
C. Eaadhar card copy

7) bank was demanding me below documents in order to change the name..
A) photo id having full name as per bank record.. "rajita nilesh vadnal"
B) provide gajette having full name as per bank record.."rajita nilesh vadnal"
— i told this is the full name bank created account and bank themself won't be having any such photo id with expected full name...
— also asked how come now bank can expect magic from customer that customer can produce such document, bank person said we cant help out in this situation
— it sounds bank did mistake and want customer to bear the consequences which is not correct

8) at last bank adviced me to close my account and open new account which is rediculous advice i ever heard of well professional staff of icici.

After thinking on it multiple times i thought to escalate this issue as issue is because of mistake done by bank not by customer and bank is expecting customer will do go around un-ethical practices to produce such documents.

My concern is i want to update my name to what is actual after my marriage change the name. And i don't want to change my bank account number which is with many people.
Please call my cell phone "+91 [protected], [protected]"incase of any confusion in understanding the issue in details...

Below is summary of issue:

Rajita nilesh vadnal — before marriage name + husband name + new last name (Full name that bank gave and not present any of the documents i submitted)
Niharika nilesh vadnal — after marriage name + husband name + new last name (Actual full name which i am requesting to change)
Rajita janardhan balabhadra — before marriage name

Please help in solving this issue or escalate it to next level