[Resolved]  ICICI Bank — NEFT Amount

Address:Pune, Maharashtra

Hi, Few months back I had closed my LIC policy and asked for Matured Amount to be transferred to my ICICI Bank account. While filling up my NEFT Form, I had filled incorrect Account Number but IFSC code was correct even though it got transferred to some dormant account. I had requested both LIC of India & ICICI Bank to correct the mistake and transfer it to my correct account. LIC Of India helped me with request letter asking ICICI bank to revert the transaction along with Transaction number. But ICICI Bank is saying that they cannot do anything in this matter as they require consent letter from the Dormant Account Holder. They also said that they tried to reach the Dormant Account Holder but they are not able to. Please help me in solving this issue. Required Details: 1.Name of the Bank: ICICI Bank 2.Account number:[protected] 3.Debit /Credit card number (in case of complaint against debit or credit card) 4.Amount involved in the complaint: Rs. 13363/- 5.Cost of damage: Rs. 13363/- The below is the email contain sent from LIC of India to ICICI Bank: "With reference to above, please refer to NEFT payment mode for Rs.13363/- to a/c no.[protected] vide UTR no. CMS[protected] dated 29/08/2012. Please note the corrected a/c no. of policy holder Sumedh U. Awati is[protected]. Kindly take corrective action under acknowledgement to us." I request you to please solve my complaint.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr. Awati,

We are sorry for the inconvenience caused to you. We have made a note of your account details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

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