ICICI Bank — NEFT - Return-Reg.

Address:

Virudhunagar, Tamil Nadu

Dear Sir/Madam, Sub: 69 NEFT inward entries dt.05.03.15 from ICICI Bank-Reg. NEFT outwards initiated from your branch A/c no.[protected] IFSC code: ICICI0SF0002 received in inward to our bank on 05.03.15 with invalid Account numbers. Hence all those entries were marked as return. Due to technical problem we are unable to return those entries on the day itself. In order to return those entries manually, mail was sent to ICICI bank neft.[protected]@icicibank.com on 09.03.15 to confirm account number and IFSC code. Reply came on 10.03.15 from NEFT query center (neft.[protected]@icicibank.com) to specify CMS reference number while returning. As we did not have any field like CMS reference number we again sent mail on 11.03.15 to elaborate about CMS reference number. No reply received from NEFT query center. So we returned those entries on 11.03.15 & 12.03.15 to ICICI bank without mentioning CMS reference numbers. But all those entries returned back to us on 13.03.15 and 14.03.15 by your end. Again mail marked on 19.03.15 to neft.[protected]@icicibank.com with regard to confirm whether inward UTR reference number would denote CMS reference number. NEFT query center informed the same as to return those transactions by mentioning CMS reference number without elaborating about CMS reference number. One entry of NEFT was again sent on 24.03.15 as trial basis to A/c no.[protected] by specifying UTR no. in sender information since we did not have CMS reference number. Again that entry was returned on 26.03.15. Mail was again sent to neft.[protected]@icicibank.com on 01.04.15 to confirm whether CMS ref no. denotes UTR no. Reply came on 02.04.15 as CMS ref no would denote UTR no. Once again one entry of NEFT was sent by specifying UTR no. in sender information to A/c no.[protected] IFSC code: ICICI0SF0002. But that entry was also returned on 10.04.15. We have enclosed ICICI bank inward UTR numbers dt.05.03.15 for your kind perusal. Kindly guide us in this regard how to return those entries. Otherwise we will not proceed further and also those entries will be kept under sundry creditors, for which we will not be held accountable. Kindly validate our customer 15 digits account number with your branch NEFT initiating party.