[Resolved]  ICICI Bank — no full reversal of amount

Address:Faridabad, Haryana, 121006

Went to an AU small finance bank sector 16 Faridabad on[protected] around 5:20PM
Used my ICICI bank debit card to withdraw ₹9000/-

I received a message from bank about my amount deduction, but, couldn’t get my amount through the machine. Receiving a slip of FULL REVERSAL. That which could happen within 5-10 mins.
Tried calling customer care a couple of times and could connect around 6:15 PM.

NOW, ICICI bank customer care asked for 7 working days. How it justifies the same. I wanted that money for my expenses and I’m stuck without my money as there’s no instant action against the same. How ICICI will compensate for my time loss along with the expenses i need right now?
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Jan 30, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2018
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5jj4q) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Verified Support
Dec 27, 2018
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5jj4q) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

My account has bee debited of RS.413.00 to ECSRTNCHGS on 5 dec 2018.
PLease let me know why this is debited and why i didnt get a message of this transaction.
Kindly please revert my money back to account.
mail to : [protected]@gmail.com
Hi I am Divya I have been charged Rs.314.57 on 17/12/18 as DP charges.
Details: [protected] DP CHGS TILL OCT-18.
As I have not registered for any Demat account or activated it. I even did not receive any message from bank on this subject.
Do the needful and cash back should be done As Soon As Possible.
Hi,

ICICI bank has debited 472 as ECS RTN Charges. But all my EMI deductions happened on time. And there is no reponse from ICICI bank on this.
it will be good if they explain why they have deducted the money.

Sincerely,
Sharath Chandra

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