ICICI Bank — OTP not getting generated

Complainant93010

Address:	Ranchi, Jharkhand, 934010
Website:	infinity.icicibank.com

I am currently out of india and have been trying to use my ICICI bank net banking facility for my Booking tickets and some funds transfer to my trading account. Unfortunately I am not getting the OTPs delivered. I am getting all SMSs from ICICI bank except the OTPs. Really very bad..

When checked on the website, it asks for calling a Specific number. As i don't have the facility to call back while on International roaming, I am completely stuck. I could book my tickets by taking help from my friend. But i am in a fix with respect to the Trading as I have to use my own Account to place and order for IPO. I am really pissed off as I find myself completely helpless and am facing a potential financial loss.

This is not the first time i am facing kind of problem from icici bank. Pathetic Service

My a/c :[protected]
Name : [removed]
Cell no : [removed](India) / +971[removed](Dubai)
Account Place : Ranchi
Current Location - Dubai

Was this information helpful?

No (0)

Yes (0)

ICICI Bank customer support has been notified about the posted complaint.

May 09, 2017

Updated by Complainant93010 Just now i got a call from (+91-[protected]) claiming to be ICICI bank representative.
However the queries being asked looked as if it was a Fraud and started enquiring my Debit card & Account Details.
As my husband is an experienced banker, he became suspicious and started questioned him . The call was immediately disconnected and is being disconnected when we tried to call back.

May 10, 2017

Updated by Complainant93010 Such a pathetic service. Please get your application tested and fixed. I have booked an ipo from ticici bank online. When i go to check my ipo application status, it is not allowing me to access the ipo link stating that the my pan card is not updated.
The pan card appears in the beginning but disappears upon booking an ipo and it gets automatically updated after few days. Please get this issue resolved as i have to apply for the ipo.

Message is as below —

Online ipo facility is not available as pan is not updated. To update your pan, please visit the nearest icici bank branch along with original photo id proof.
Apply for ipo

Account number
[protected]Inr) - julie kumari
Submit

In case you are planning to fix this issue and want any update please reach me on my uae mobile (+[protected]