ICICI Bank — Pathetic customer service - 4375xxxxxxxx0007

Address:	382418
Website:	www.icicibank.com

I made a transaction online with 1&1 and i found that it did not request for otp/3d secure pin. Payment got deducted without otp/3d secure pin.

I though this might be a fraud transaction hence i called on the number which is given back to the card but same was not going through. I checked number online but same was showing out of working hours hence i tried to place card deactivation request online from my net banking account but same was showing error every time.

Finally i found a number online where i reached to your team and your stupid execitive tried to redirect me on wrong track by saying only 2 details required from name, expiry date, cvv and card number while purchasing online. I got more confused where i called to remove my confusion.

I received call from kavita on 06 dec 2017 and she already informed that she is arranging the replacement card. She never informed me about any charges for the same on call or email which she sent to me and today i got an email from parveen stating my replacement card has been issued and there will be charges for the same.

I never expected such pathetic service from icici.

Request you to don't send replacement card to me and stop my both of the credit cards and adjust the due amount from my fd which is under my account. Kindly credit rest amount of fd in my account and i will open new account and will get cards from axix/hdfc bank as i don't want to continue with such a stupid bank.

Regards,
Ashish patel
+91 [protected]