[Resolved]  ICICI Bank — Payment issue-eazypay

Good morning,
I have paid my hostel fee for Amrita Vishwa Vidhyapeetham university Coimbatore, using eazypay on 14/11/2021 at 11.05 am. The amount of Rs.29, 260 has been detected from my State bank of India account. But it didn't get reflected in my college portal. When I asked the accounts department of my college they told me they didn't receive the payment yet.

Please repair this issue.

I hereby attach the snap of the transaction statement.
+1 photos
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Dec 28, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (731235) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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