ICICI Bank — Payment Made by mistake in Incorrect Account

nvnraju1234

from Gudivada, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh, 500018

Wrongly my friends had done payment of Rs.12, 500 in incorrect a/c of Icici with Account No:[protected] on Jan 03, 2017 and Jan 05 2017 (Total 3 transactions) from Paytm Accounts. The amount was actually meant to transfer to my Account:[protected]. I have raised a complaint at ICICI branch, Motinagar on Jan 09, 2017. But till now i didn't receive any kind o[censored]pdate on this.

I am waiting for this money, need to pay bills with that. Please help me get the amount asap.

Please find attached, is the Photo of the letter i submitted

+1 photos

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ICICI Bank customer support has been notified about the posted complaint.

Mar 23, 2017

Updated by nvnraju1234 I didn't get any proper response from the customer support or the branch that i submitted the complaint.
It has already passed more than 2 months. Bank says to check with Paytm, Paytm says money is already in bank account we cannot do anything... What can be done in this regard??

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Comments

itsmerajshri

from Bansi, Uttar Pradesh

hello- i have made similar mistake some years ago. below solution was helpful in my case:

icici to contact incorrect acc holder person[protected] and validate the incorrect transaction that happened.

if icici is delaying to contact, take contact details frm icici and contact the[protected] acc holder and brief the scenario.

you will get back the amt by bank only when[protected] acc holder acknowledges the incorrect transaction to icici

this will take time but have to keep doing follow ups and make the process moving.

thanks
rajshri