ICICI Bank — Payment not received back

William Mathias

from Bengaluru, Karnataka

Address:	560062
Website:	www.icicibank.com

I am an account holder in icici bank had made a debit card transaction at medplus stores of rs. 2086 on 2nd may 2017 (Transaction id is vps/medplus-rit/[protected]/0). This transaction failed and the debit card swipe machine threw an error saying "cancelled, transaction failed". This amount never got reversed to my account and it has been 4 days since this transaction took place.. I want this transaction amount to be credited back to my account and refund of the same asap. Please sort this issue at the earliest.

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Comments

Shawn Mathias

from Pune, Maharashtra

I have provided all details and documents as asked by the bank. There is still no response or acknowledgement from the banks end. This is pathetic. Sent 2 mails with all details to customer care and customer disputes of ICICI. Very poor service.

ICICI Bank Customer Care's response, May 15, 2017

Verified Support

Dear Customer(Shawn Mathias),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a44f48_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Shawn Mathias

from Pune, Maharashtra

I have sent the mail. Please acknowledge it and contact me.

Shawn Mathias

from Pune, Maharashtra

I have still not got any update on this. It has been 15 days since the last request. How long should I wait for an amount that rightfully belongs to me??