ICICI Bank — Pocket account - duplicate transaction

Address:

603103

Regarding : Duplicate transaction.
Date of Incident :[protected].
Description : I made a transaction for rupees 1000 to load money to my pocket Account. It was successful, But it was debited twice the amount from my account as 2 different transactions within gap of 1 minute.
I raised a request against this duplicate transaction to ICICI customer care. They told me after 15 days it will be credit back to your source account automatically.
It didn't happens even 20 days later. Then again i contacted them. They told me again it will take 15 day for manual refund process. After 15 day i have contacted them. They told "Our support team contacted you, But you didn't respond so we are unable to refund" Then they asked me another number to create a new request for that new number and told me it will take another 14 days to resolve. By 16/11/2015 the deadline over. So i contact them today(18/11/2015) But they told still in process it will take some more time. I asked them about the interest for this amount but they didn't reply for that.
The Issue request number that i created are following below:
1. SR[protected]They closed it.)
2.SR[protected]Open)

Two different transaction ID's
1.[protected]
2.[protected]

Source Account : Canara Bank
Payment Mode : Debit Card
I have attached the Chat history with ICICI customer service.