[Resolved]  ICICI Bank — poor services, incapable, staff, rude, behaviour slow process icici bank sucks

Address:	New Delhi, Delhi, 110009
Website:	www.firstdata.com/content/icici/home.html

My name is sunil bajaj, i have filed a request with icici merchant care services for disconnection of my services which i have opened with them on 21/ february/2017but due to poor services and delayed in transferring of amount from their end, i decided to close the connectionon 10/october/2017 to which i called on their toll free numbers to make a request, everytime they said we have placed disconnection request but they never disconnect, after that they have deducted amount to rs 18054 for gprs terminal to my utter shock before sending any notice, i received the notice after two days of deduction, i tried out this for a period of two months, then after that i have written to them several mails from 1/december/2017, everytime they say we have accepted your request for disconnection and we will do disconnection and collect gprs pos machine after till one month nobody comes and they said our relationship manager visited your outlet and will get in touch with you but he never visited, then i emailed to ims business head regarding they gave me the number of [mr mayank arora (Business manager) ] but he talked very rudely and said before 15/jan/2018 the refund will be initiated but that never happened, i called him again and again, send him several messages, called him up but he never picks up the call or if picked give false promises of refund will come within this week, then i visited their office in rajinder nagar on 2/feb/2018 their i met mr pradeep suriyal [executive at icicims ] because mr mayank was not their. He said please mail me the receipt of the collection, i will raise the request within a week or so, i send him the scanned copy of the collection of pos machine, but refund didn't happen and one week has passed out. Now i want to register the complaint and want strict action firstly against the
1) relationship manager of mukherjee nagar area
2) mr mayank arora [business manager] rajinder nagar
3) mr pradeep suriyal [rajinder nagar ]
4) and lastly against icicims branch [rajinder nagar ] for harrasment of normal business man, since this has caused me mental torture and lead to losses in my business, my check's has been bounced too caused me a loss of 2500 rs as i didnot get the notice on time also before that i was trying for disconnection, i agained asked them on 7/feb/2018 now they say within this week, it will be credited to your account, but i still dont believe them as four months have passed out and nothing happened, i also want reimbursements for the losses i have to bear out during all this mess and also want my refund of inr 18054 to be credited to my account within this week.

Sunil bajaj
B-11, shop no. 3, dr. Mukherjee nagar, commercial complex, delhi -110009.