[Resolved]  ICICI Bank — provided credit card swipe machine in my shop name sri ram oils & lubricants to mr. sasi kumar who is not the proprietor

Address:

Chennai, Tamil Nadu, 600044

From
Sharmila. V
Sri ram oils & lubricants
No.353 g. S. T. Road,
(Ammalannai alyam complex)
Chromepet,
Chennai -44

Note: please verify all the mails send to icici [protected]@icicims.com (From 6th july till date)
From '6th july im behind icici bank and pine labs to take action against issuing credit card swipe machine to mr. Sasi kumar in my shop name without my knowledge where i’m the proprietor for this shop” sri ram oils & lubricants. The terminal was applied by mr. Sasi kumar but in my shops name you have given the mid 75905002 tid 88264100, please check the slip it is in the name of sri ram oils and lubricants where i'm the proprietor of this shop and i'm running is shop for past 14yrs where i'm paying tax to the government and i have all the proof i'm the owner and proprietor of sri ram oils & lubricants. He has applied using my shop name address and my proprietor seal without my knowledge doing forgery and the staff of pine lab mr. Ramkumar is the another fraud who has given the machine. Please note the credit card machine was with mr. Ram kumar (Staff of pine labs)& mr. Sasi kumar. How can a bank like you'll can do this without verifying who is the proprietor of the shop. I have given the details that i'm the proprietor of 'sri ram oils & lubricants to
Mr. Karthick - manager
Icici merchant service
Malavika complex 2nd floor,
144/145, kodambakkam high road,
Nugambakkam, chennai.

Documents given

1. Certificate of registration tamilnadu
2. Gst registration certificate

Because mr. Karthick was so rude and harsh asking whether we were the proprietor, when we asked him with what proof they have provided the swipe machine, when they can ask this question to me why did they failed to verify before providing the swipe machine who is not the proprietor. So it is understood both icici bank and pine labs will provide credit card swipe machine to any one without verifying any document, so any one can get credit card swipe machine if they provide others business name, business address & proprietor seal??? It is ridiculous. Is this not an ill legal offence. I'm totally harassed and depressed by the way icici & pine labs handling this issue. Every day i’m getting calls from icici & pine labs just to hear the story what has happened but till now no one has taken action against this fraud people. I request you’ll to give me justice and take action against those people who has done the ill legal offence.

Enclosed : mails to icici merchantcare

Complaint - giving swiping machine without my knowledge
Yahoo/sent
• sharmila venkatesh
To:[protected]@icicims.com
Cc:plutus. [protected]@pinelabs.com
Jul 6 at 11:29 am
From
Sharmila. V
Sri ram oils & lubricants
No.353 g. S. T. Road,
(Ammalannai alyam complex)
Chromepet,
Chennai -44


To,
Officer incharge,
Icici bank – merchant care

Dear sir,

This is to refer to you that i own a shop “ sri ram oils & lubricants” with its registered office at no.353, gst road, chromepet, chennai-600044. I employed a person mr. Sasi kumar, it has come to my notice that this person in convictant with the pine labs employee mr. Ram kumar have allotted himself a credit card swipe machine for reason which has not come to my knowledge. It appears they have taken the swipe machine from you with their bank a/c, but it carries my shop name – sri ram oils & lubricants. I kindly request you to investigate this issue and inform me how you have issued this machine carrying my shop name without any knowledge to me. I repeat, inform you that i have no connections to this machine and bringing it to your notice as soon as i suspected that this could be some kind of fraud.

Please inform me immediately about the action taken.


Regards,
Sharmila. V
[protected]

Caseid[protected]:complain - providing swipe machine without my knowledge19
Yahoo/inbox
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 6 at 12:48 pm
Dear merchant partner,

Thank you for writing to icici merchant services.

We have received your email, our team will review your message and respond back to you within 1 business day. If you have missed to mention your mid (Merchant id), tid (Terminal id) and relevant information, request you to share the details for faster resolution.

Now service @ your “fingertips” using our digital self-serve channel - mobile app.

With a simple click of a button raise requests for:
• terminal break down
• paper rolls
• payment advice / statements request

To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/xSzfz0
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us

Sincerely,
Icici merchant services
The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify first data immediately by replying to this message and deleting it from your computer.
• sharmila venkatesh
To:[protected]@icicims.com
Jul 6 at 2:27 pm
Dear sir,

Find the enclosed

Mid no: [protected]
Tid no: 88264100

Please take an immediately action and reply me at the earliest.

Regards,
Sharmila. V
[protected]

Show original message
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 9 at 6:16 pm
Dear merchant partner,

Thank you for writing to us.

We have received your email & we are working on your query.

We shall revert to you shortly, we request your cooperation in this regard.

Regards,
Vinay tripathi
Icici merchant services
[protected]@icicims.com
Toll free:[protected] /[protected]
_

We are pleased to inform you that now you can also raise service requests directly through our mobile app.
To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/xSzfz0
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us
Show original message
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 10 at 10:50 am
Dear merchant partner,

Please accept our apologies for any inconvenience caused to you in this regards.

We have forwarded your request for relationship/sales manager visit.

The reference number is 33658754, our relationship manager will visit on or before 16/7/2018.

We request your co-operation in this matter while we are striving to provide you a resolution at the earliest.

Regards,

Sidharath koley,
Icici merchant services
[protected]@icicims.com
Toll free:[protected] /[protected]
_

We are pleased to inform you that now you can also raise service requests directly through our mobile app.
To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/xSzfz0
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us
Show original message
• sharmila venkatesh
To:[protected]@icicims.com
Jul 13 at 6:44 pm

Dear team,

Kindly update me the status of my complain. People are calling me just to ask what has happened but no one is giving me proper details of what action has been taken. Since, i am a female raising the complaint, you people don't want to take any action against my complain. I'm really upset the way you people are handling my issue.

Please let me know what action you have for misusing my organization.

With regards,
Sharmila. V
[protected]
Show original message
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 13 at 6:45 pm
Dear merchant partner,

Thank you for writing to icici merchant services.

We have received your email, our team will review your message and respond back to you within 1 business day. If you have missed to mention your mid (Merchant id), tid (Terminal id) and relevant information, request you to share the details for faster resolution.

Now service @ your “fingertips” using our digital self-serve channel - mobile app.

With a simple click of a button raise requests for:
• terminal break down
• paper rolls
• payment advice / statements request

To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/xSzfz0
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us

Sincerely,
Icici merchant services
The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify first data immediately by replying to this message and deleting it from your computer.
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 15 at 4:11 pm
Dear merchant partner,

Thank you for your email.

We have received your email & we are working on your query.

Answering your query & resolving your issues is a top priority for us. We shall revert to you shortly; we request your cooperation in this regard.

Regards,
Mohsin shaikh
Icici merchant services
[protected]@icicims.com
Toll free:[protected] /[protected]
_

We are pleased to inform you that now you can also raise service requests directly through our mobile app.
To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/xSzfz0
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us
Show original message
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 17 at 3:59 pm
Dear merchant partner,

We wish to inform you that as per request number 33658754 closed stating below comments.

Request you to please confirm.

Regards,
Sohail shaikh.
Icici merchant services
[protected]@icicims.com
Toll free:[protected] /[protected]
_

We are pleased to inform you that now you can also raise service requests directly through our mobile app.
To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/xSzfz0
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us
Show original message
• sharmila venkatesh
To:[protected]@icicims.com
Jul 18 at 2:38 pm
Dear sohail shaikh,

How can you close the request number 33658754, i have made the complain and the person who spoke to me is asking me to call the toll free number and register the problem. It is icici and pine labs have issued the credit card machine without any verification putting me into the problem. When i ask the pine labs they are point hands to icici. I really don't no what to do please look into this issue and let me know what action has been taken.

With regards,
Sharmila. V
[protected]

Show original message
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 18 at 2:39 pm
Dear merchant partner,

Thank you for writing to icici merchant services.

We have received your email, our team will review your message and respond back to you within 1 business day. If you have missed to mention your mid (Merchant id), tid (Terminal id) and relevant information, request you to share the details for faster resolution.

Now service @ your “fingertips” using our digital self-serve channel - mobile app.

With a simple click of a button raise requests for:
• terminal break down
• paper rolls
• payment advice / statements request

To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/xSzfz0
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us

Sincerely,
Icici merchant services
The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify first data immediately by replying to this message and deleting it from your computer.
• [protected]@icicims.com
Dear merchant partner, we wish to inform you that as per our records terminal has been applied by sasi kumar. Dear plutus team, kindly share the installation status for mid 75905002 tid 88264100. Regards, sohail shaikh. Icici merchant services [protected]@icicims.com toll free:[protected] /[protected] _ we are pleased to inform you that now you can also raise service requests directly through our mobile app. To download our mo
Jul 19 at 11:24 am
• [protected]@icicims.com
Dear merchant partner, please find the details below in trail mail for your reference. For any other clarification feel free to contact us. We will be glad to assist you. Regards, swati kaparwan icici merchant services [protected]@icicims.com toll free:[protected] /[protected] _ we are pleased to inform you that now you can also raise service requests directly through our mobile app. To download our mobile app type “ims mobi
Jul 20 at 10:30 am
• sharmila venkatesh
To:[protected]@icicims.com
Jul 20 at 2:00 pm
Dear team,

The terminal was applied by mr. Sasi kumar but in my shops name you have given the mid 75905002 tid 88264100.
Please check the slip it is in the name of sri ram oils and lubricants i'm the proprietor of this shop and i'm running is shop for past 14yrs where i have all the proof i'm the owner and proprietor of sri ram oils & lubricants. He has applied using my shop name address and my proprietor seal without my knowledge doing forgery and the staff of pine lab mr. Ramkumar also know this. How can you provide a machine without verifying whether that person is the proprietor.

Please can you'll provide me all the documents submitted to icici bank for providing this credit card machine. Because i want to check whether any other forgery has been don't by taking my shop documents. And let me know what action you'll are going to take regarding this issue.

With regards,
Sharmila. V
[protected]

Show original message
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 20 at 2:06 pm
Dear merchant partner,

Thank you for writing to icici merchant services!

This is to acknowledge that we have received your email with the above ticket id affixed in subject line. Please mention this ticket id in all your further email communications with icici merchant services.

While our team will review your message and respond back to you within 1 business day, request you to share your mid (Merchant id), tid (Terminal id) and relevant information if you have missed out on mentioning
Now with a simple click of a button, you can raise below requests on your finger tips:
• terminal break down
• paper rolls
• payment advice / statements request

To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/Ubqwvz
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us

Sincerely,
Icici merchant services

The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify first data immediately by replying to this message and deleting it from your computer.
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 22 at 5:55 am
Dear merchant partner,

We apologize for the unpleasant experience.

We have forwarded your query to our boarding team to investigate thoroughly. However, our specialized team will strive to revert at the earliest.

Request you to check the status after 24/7/2018.

Looking forward for your co-operation to help us serve you better.

Regards,

Sidharath koley,
Icici merchant services
[protected]@icicims.com
Toll free:[protected] /[protected]
_

We are pleased to inform you that now you can also raise service requests directly through our mobile app.
To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/xSzfz0
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us
Show original message
• sharmila venkatesh
To:[protected]@icicims.com
Jul 25 at 10:33 am
Dear mr, sidharath koley,

You have requested me to check the status after 24th but till now i didn't get any reply from your end. I'm really worried whether you people have taken this issue seriously or not.

Yesterday i have submitted my documents, that i'm the proprietor of sri ram oils & lubricants to your person

Mr. Karthick - manager
Icici merchant service
Malavika complex 2nd floor,
144/145, kodambakkam high road,
Nugambakkam, chennai.

Documents given

1. Certificate of registration tamilnadu
2. Gst registration certificate

I have proved i'm the owner. What are you people going to do. Please let me know what action has been taken.

With regards,
Sharmila. V
[protected]

Show original message
• [protected]@icicims.com
Dear merchant partner, thank you for writing to icici merchant services! This is to acknowledge that we have received your email with the above ticket id affixed in subject line. Please mention this ticket id in all your further email communications with icici merchant services. While our team will review your message and respond back to you within 1 business day, request you to share your mid (Merchant id), tid (Terminal id) and relevant information if you have missed out on mentioning now with a simple cl
Jul 25 at 10:34 am
• [protected]@icicims.com
To:[protected]@yahoo.com
Jul 25 at 12:17 pm
Dear merchant partner,

Thank you for your email.

We have received your email & we are working on your query.

Answering your query & resolving your issues is a top priority for us. We shall revert to you shortly; we request your cooperation in this regard.

Regards,
Riya lanjekar
Icici merchant services
[protected]@icicims.com
Toll free:[protected] /[protected]
_

We are pleased to inform you that now you can also raise service requests directly through our mobile app.
To download our mobile app type “ims mobile” on google play store or click on below links.
Android mobiles - https://goo.gl/xSzfz0
Ios mobile - https://goo.gl/Dtr1Zy
Windows phones - https://dev.windows.com/en-us
Show original message
• sharmila venkatesh
To:[protected]@icicims.com
Jul 26 at 1:54 pm
Dear team,

From july'6th till now im cooperating with you'll, it is more than 3 week u people are not able to solve this issue, is that so difficult to sought out this issue / trying to avoid / post pounding this issue. I can't wait i have given enough time for you'll please solve this immediately and let me know what action has been taken against this issue.

With regards,
Sharmila. V
[protected]