[Resolved]  ICICI Bank — refund awaited

It has been more than 120 days and i am still to receive the refund for my order on amazon india. Amazon is saying that that have processed the refund but icici bank is saying that they have not gotten any refund to be credited to my account. I have given the reference id through which the neft payment was made. But icici bank is not able to trace it.
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Feb 8, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2018
ICICI Bank Customer Care's response
Dear Customer (abdulmuied)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4p5c1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jan 08, 2018
Updated by abdulmuied
Have sent the details to email provided. Please let me know how much time you will take for redressal. It has been already more than 120 days that I am dealing with this.
Complaint comments 

Comments

Yesterday i can recharge my mobile no. 199 rs from my bhim upi and recharge is do not activated.So where is my money Send.
When i can check my account balance 199 rs. is deducted from my account.
So please refund my balance 199 rs.
Transaction Id is:[protected]
Date:-5th January 2018
Time:- 07:05 PM

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