[Resolved]  ICICI Bank — regarding non cooperation & misbehave of branch manager of icici dankuni (wb) branch

Address:

712306

Dear sir/madam
We have our corporate account in the name of feromecha equipment process pvt ltd, in the branch srirampore (West bengal) since 2013
Our a/c no is[protected]

We do maximum transaction from srirampore. Some time we do transaction from kolkata, gc avenew br, rn mukhejee, stephen house br and dankuni branch.

Yesterday 28/02/2018 we have come to do some fund transfer through neft at dankuni, hooghly branch in west bengal.

The bank manager denied to do the transaction to our accountant
Our accountant called me and inform me that the bank manager mr tirtha
Denied the transaction

Then i went to meet bank manger mr tirtha and asked him the reason of denying the transaction..

He was so uncivilized and behaved so arrogant i did not expect from a managerial level

He first told me he will not do the transaction because your home branch is srirampore and this is dankuni branch.

He added "you are not our home branch customer
So we will not do your transaction"

Then i asked him "this is icici bank and we are the a/c holder of this bank. You have to do our transaction because this dankuni branch is also operate under icici banner."

Then he started shouting at me that you are not our branch customer so, go from here and i will not allow this branch staff to do transaction.

Then i told him that if you not do transaction intentionally then give in writing that you are not able to do any transaction of non home branch customer. And i asked him to show any bank circular where it is mention that icici bank has any restriction to give service to the non home branch client.

Now after hearing this he again behave rudely and started quarreling with me and telling that i will not show you any circular but this is my branch and i will decide what should the bank do.

Then i left the bank after mentally humiliated with this arrogant and uncivilized bank manager mt tirtha.

I called our home branch manager mrs maitryee mazumder and came to home branch which is 20 kilometer from the dankuni branch and did the transaction.

Now i have few question to the higher authority of icici the bank
1. Why management choose bank branch manager like mr tirtha who do not have the proper gesture and and hospitality to talking with corporate client

2. We do not have any problem with any non home branch in india. But why dankuni bank manager make his own rule to humiliate non home branch client.

We know that there is no restriction in giving service to non home branch client but why this mentally seek manager is going to harraus client

3. Why he is giving wrong information about bank's rule to client?

I personaly feel that this bank manger has to go demotion at the executive level and he has to take training for customer handling.

We are maintaining our account since 2013
We never face any problem before.
We are very much satisfied with the bank as it gives good service and specially with our home branch manager and all its staff.

But we felt very much insulted with this uncivilized behavior of dankuni branch manager. Being md of our company, i do not have words to say how much i felt insulted with this manger's behavior.

I want a proper justification with this bank manager's behaviour and
Also i have a suggestion to bank authority to rectify your employment process of bank manager. Stop employ any manager who is mentally ill.
Otherwise you will loose your reputation and also your client.

Thanks
Mr sukhen chandra paul
Mailid: [protected]@gmail.com