ICICI Bank — Reversal of credit card late payment charges

Address:

122002

I had applied for a icici jet airways sapphiro credit card and paid 2500 + taxes as joining fees. Joining benefits of 10000 JP miles and one way base fare waived jet ticket was promised as joining benefit. i was supposed to receive these benefits within 45 days of making the first statement payment. I made the first payment in early June and was supposed to receive the joining benefit by 15th July, which I did not receive by the committed timeline. Due to this delay on ICICI's part, I held up the payment of the subsequent credit card statement. And after several follow ups I received the full joining benefit in Mid Aug, which was a delay of one month from the committed timeline. Despite the fact that delay in payment by me was caused due to a delay from their end in passing the joining benefits, the bank has imposed late payment charges in my latest statement. While, I have now paid the actual amount due for the expenses I incurred, I am not willing to pay the late payment charges as the delay was mainly caused due to a delay on the bank's part first