[Resolved]  ICICI Bank — Reversal of credit card over-limit fee

Address:

Ernakulam, Kerala, 682024

Hi,
I hold an ICICI credit card. Recelty I have purchased for 27, 000 using my credit card and converted to EMI from the store itself. Total Credit Limit in my account is only 30, 000. I was also convinced the by the shop manager that the process will be interest free. Only later i have discovered that the interest amount will be credited back to my card as a cashback.

So I assumed everything will be fine and since my credit balance didn't go over the credit limit and the EMI was interest free. I have made the purchase on[protected] and it is converted EMI on[protected]. During the process I was charged 500 + 75 for overlimit fee. I have also added 3000 more to my card as soon as i have discovered the overlimit fee[protected].

I have contacted ICICI through grievance form and i got plane email saying its against the bank policy to reverse any charges what so ever. This was rude and hurtful since this was clearly a misunderstanding. So much for a bank that is having a motto that says "Khayaal aapka". Its like they are waiting for you to make a mistake to charge you.

I have never went over the limit before or never have any late payment records. I made the payments on time and correctly.

So i kindly request you to reverse the over-limit fee as first time courtesy.

Noble Mathew
[protected]
[protected]@gmail.com