ICICI Bank — RS 2492 DEDUCTED as bouncing charges

HELLO,
This is Aftab, My registered mobile number for ICICI bank is [protected].

I Would like to take this matter point by point.

A) I had already filed a complaint on bajaj finserv, which they replied and have promised me to resolve my issues and refund back my amount.

B) When asked about so many bouncing charges levied upon me, they said to me via email that some charges were charged by my bank ICICI. They also sent me a mail on the same (I WILL BE ATTACHING THE SAME)

C) On today (31st oct 2020), i credited around 7000 rs in my account, only to see deductions of RS 590, RS 590 and RS 521.72.
i contacted the MKB NAGAR (chennai) Branch manager and she had had no answers and told me to contact the customer care team and i did the same.

D) When contacted the customer executive had a chat with me and forwarded the same to MR.Swami, He justified them and kept on telling that these are bounce charges levied .
He told me that the bounces occured on 3RD and 5th october, whereas i can see a deduction of bounce as RS 520 on October 3Rd .

It is to be noted that I CREDITED RS 7000 ON 3RD OCTOBER

" WHEN THERE IS BALANCE IN MY ACCOUNT " HOW CAN A CHEQUE BOUNCE ?

I ALSO HAVE RECORDED THAT AUDIO CONVERSATION OF HIM AND HE CLEARLY SAYS THAT THERE WERE 4 BOUNCES, TWO BOUNCES ON 3RD AND TWO BOUNCES ON 5TH.

WHEREAS I HAD SUFFICIENT FUNDS ON 5TH.

FOR TWO BOUNCES, They have charged me BOUNCE CHARGED 7TIMES.

1. 520 RS ON 3 RD OCTOBER
2.158 RS ON 26TH OCTOBER.
3.431.72 RS ON 26TH OCTOBER.
4)68.28 RS ON 26TH OCTOBER.
5)521.72 ON 31ST OCTOBER
6)590.00 ON 31ST OCTOBER
7)590.O0 ON 31ST OCTOBER.

TOTAL : 2491.72 AS BOUNCING CHARGES ? ?

WHEN CONTACTED ICICI BLAMES BAJAJ FINSERV, WHEREAS BAJAJ HAS CLEARLY SEND ME A MAIL STATING THAT THESE CHARGES ARE LEVIED BY ICICI

ATTACHMENTS :

I AM ATTACHING

1) MAIL FROM BAJAJ STATING THAT THEY HAVE NOT LEVIED ANY CHARGES AND ARE TELLING ME TO CONTACT ICICI.

2) MY 3RD OCTOBER STATEMENT WHERE 520 RS HAS BEEN DEDUCTED AND I HAVE ALSO CREDITED RS 7000.

3) STATEMENTS OF MY ACCOUNT WHERE MULTIPLE DEDUCTION HAVE TAKEN PLACE.

ONE LAST QUESTION WHICH I NEEDED TO ASK IS

WHEN THERE ARE FUNDS IN MY ACCOUNT ON 3RD HOW CAN I GET A BOUNCE ON 5TH ?

FINALLY ME.SWAMI WAS NOT AT HIS HELPFUL BEST AND DID WANT TO ANSWER MY CALL

SO I REQUEST ICICI TO TAKE NECCESARY ACTION ON MR.SWAMI.

I ALSO HAVE NECCEARY AUDIO RECORDING, IF NEEDED I CAN SHARE THE SAME.

REGARDS
AFTAB