ICICI Bank — Rude and arrogant behaviour of pushkar srivastava

Address:	411057
Website:	ICICI Bank

I am working with infosys. I have salary acct with icici. I am facing issues while recharging my smart card. I called customer care and as advised i visited infosys ph.2 branch. And as advised there, i updated my mobile number through atm machine. I am still facing same issue. I visited the same branch again. One executive told me to visit another counter. I went to another counter which was empty at that time. There mr. Pushkar srivastava rudely and arrogantly asked me who sent you here? What do you want?, i politely said i want to update my mobile number. Then again he literally shouted on me and said "i will not do it, do whatever you want to do". I asked him to lower his voice and to talk politely and respectfully. Still he was shamelessly said go to manager. I went to manager and explain him everything. Manager was like no worries he (Manager) will have a word with pushkar. But i insisted to call pushkar and clear the matter. But manager was not calling him and told me "sir, you go. I will call you later." i asked how? Then he said he will check the service request number and through that he will get my mobile number and then he will call me. This is really hopeless. There are plenty of applications and god knows how he will find my mobile number. This is really ridicules. Instead of solving the issue, manager backs the rude and arrogant behavior. If this issue does not gets solved i will make sure that on the day of salary, i will empty the acct & will always keep 0 balance