ICICI Bank, Sector 14, Gurgaon-122001 — Interest on Fixed Deposits

Address:

Gurgaon, Haryana

Quarterly interest on my two Fixed Deposits No.[protected] & 20 was due on 15.04.15, but was not credited until after 1.00 pm on 17.04.15, I called the bank's Customer Service No.[protected] on 16.04.15 at about 8.45 pm. The lady who answered the call refused to register my complaint and after keeping the call on hold disconnected it probably intentionally. I called again and this time it was attended by another lady who also refused to entertain my complaint and after keeping the call on hold for a long time twice gave me Service Request Nos.[protected] & 240 although it was not a case of Service Request. After computerisation of the system, even State Bank of India has been crediting interest before the banking hours on the due date. Why can't the ICICI Bank do the same? Secondly, the deposits were made @ 9.5% pa interest with the option of quarterly interest. The bank has paid less than that without explaining it.