ICICI Bank — Settlement of my account

Address:New Delhi, Delhi, 110092
Website:Icicibank.com

My Loan account No LPAMB[protected] was settled by the Bank vide letter dated 20/10/2014 and the settled amount Rs.25000/- was paid by me on 31/10/2014 at Vaishali branch of ICICI bank but the CIBIL statement still showing balance amount against my name, thereby bringing the CIBIL score down besides my liability towards the Bank. I have complete records of all transactions and the settlement letter in my record. Please help in the matter
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