[Resolved]  ICICI Bank — Sr no[protected] fraud transaction happened of rs 2499 on 13/09/16 and reported immediately but waiting for revarsal

Address:

400601

I'm (Supratim chattopadhyay) holding a sb account (No - xxxxxxxx7090) in your bank and one fraud atm transaction of rs 2499 happened on my account on 13/09/16 evening and i immediately reported the same on 13/09/16 evening to your customer care number (To mr dinesh) and requested to take action and as per him the beneficiary account was of mr. Dharmendra kumar (Later came to know with ac no[protected] of gomati nagar up -226010 branch) and due to having some previous complain/issues with it his account is marked "debit freeze" and advised me to be rest assured that he can't withdraw the money and someone will call me back on that from concerned fraud cell to talk with me.
Next day i approached vikhroli laxmi apartment branch and complained at the branch (To mrs apporva & deputy branch manager mrs dolly pinto), they again asked me to talk to customer care to register my complain there first, so i spoken to mr sushant yadav on 14.09.16 and he gave me the sr no[protected] and told same thing that customer account is debit freeze and he can't withdraw the money and icici will investigate and call me back.
Since then i repeatedly spoke to icici cutomer care supervisor mrs priti shahu on 19/09/16, 26/09/16 and also other dates in between 19/09 to 26/09 to get update and every time i heard mrs. Priti has sent e-mail to the vikhroli laxmi apt branch dbm mrs. Dolly pinto, mrs apporva on that issue and spoken to beneficiary accounts home branch i. E gomati nagar branch manager to take resolve this issue and waiting for their response. But everytime she assured me to wait till the investigation completes and some person from icici will call me on the same.in between i even lodged a police complaint at vikhroli parrk side police station on the same. Even last week 04/10/16 i visited the icici vikhroli branch and discussed the matter and the branch manager told still the beneficiary account is debit freeze but no further action recorded on my complain on your system, so they will call the gomati nagar branch manager to discuss the matter.
So i called back your customer on 04/10/16 and wanted to get the update why no further action taken on the matter from mrs priti but since she was not available the customer care lady arranged an call back from her but she not called me back till today. I got some information from supervisor mr. Kranti that amount rs 2499 has been blocked and icici bank itself has made some dd to safeguard that money but investigation still not finished. Even i received a call 12/10/16 from supervisor (Mrs priti shahu) team about the dd and they enquired about at which address i would like to get it delivered and i confirmed about my communication address. Now all of a sudden on 18/10/16 i received a call from icici team ([protected]) that icici currently unable to refund the money back and i need to proceed legal path. My point, it is my money transferred incorrectly and they confirmed about the transaction and beneficiary is suspicious & absconding and not genuine (With forge kyc details at bank) one. Beneficiary already had some pre-registered issues with bank and that's why its account was marked debit freeze. However to complete internal formalities icici tried but failed to track/contact the beneficiary after several effort and finally they made the draft to protect my money. So it is clear case of fraud account holder with your bank with fraud kyc which i highlighted after the issue. Although it is clinically proven and icici did all back office investigation and safeguarded my money looking at the merit of the investigation & complaint but not refunding it to me (A genuine customer with valid kyc, who gave proofs to catch those frauds). Then what is the outcome of your investigation & my complaint? You must have some provision to do the same.
It surprise instead of helping a genuine customer of your own bank you are trying to bypass the main issue and putting it to someone else shoulder. Although police complaint already registered from our side and they will do their job but what action your organization will take to protect such mischiefs. As it is primarily banks responsibility to safeguard genuine account holder and take immediate actions & approach to police on such reported issues.
Regards,
Supratim chattopadhyay
[protected]