ICICI Bank — Transfer the Amount to wrong Account No

Address:

Chennai, Tamil Nadu

Dear Sir/Madam.

I am Karthikeyan, salaried account holder in ICICI bank since 2013, with T.Nagar Branch, Chennai.My account number[protected]. On 1st July 2016, i made a wrong fund transfer to City Union Bank, Vellore Branch, the amount of Rs.5200/-. while entering the account no, am made a mistake, I would like to transfer the amount to this account no [protected], Mr. Ezhilarasn but am done trasnfer to this Account No:[protected], in account no last digit instead 2 am entered 3, and done the transfer to this wrong account no also.In this regard i am contacted ICICI customer care on 2nd July 2016, they advised me, you could made a complaint through any ICICI Branch, based on their feedback I went to Siruseri Branch, OMR, Chennai and submitted the Complaint Letter to Complaints Deck in ICICI Siruseri Branch. The Complaint was initiated by Ms. Shanthini - ICICI Siruseri Branch Officer, after that she advice me you will get the responses with in 3 working days, more than 10 days gone I could not get any responses from their end, then am checked with through ICICI customer care about processing status on this regard, they are provided concern branch Manager Contact No, provided contact no was [protected]. I called this no and asked about the complaint status, through this no i connected with Ms.Shanthini, she told me that we are already processed you request from our end, still we are not get any responses from City Union Bank, so you could wait for few more days, once we get the responses from them, we will update you, after that I could not get any responses from them, similarly way i was tried more 30 times am contacted both Customer Care Executive as well as the Concern Branch Manager and processing executive also, whenever i called them they are simply said we could not get any responses from City Union Bank, so you could wait for the same, we will update you on this, after that also there is no responses more over 2 months.

Then am done the escalation on this through ICICI Customer Care, they are also processed for few more days on this request and catch the concern ICICI branch Manager due to escalation, through this way of channel I talk to ICICI Siruseri Branch Manager and Complaints Supervisor Mr. Senthil. when am talked with Senthil He is told that until now we could not get any responses from City Union Bank, we are also made too many reminders on your request with City Union Bank.

After that the Customer Care executive advise me, you could approach City Union Bank directly, then I went to City Union Bank, they are not responding properly, they ask me to come up with through ICICI only, we could not take request from you, then i replied them am already come up with through ICICI also, but your bank does not responded on ICICI request, that's why I came to here, then i called customer care executive through out them i catch the Mr. Senthil, then am given my mobile to City Union Branch Executive, then both together (Mr.Senthil & CUB Executive) discussed on this, CUB executive provided on more mail ID to Senthil, this process was also done on 10 days before, until I could not get any responses from their end. Last three days I tried to catch Mr.Senthil, to check the current status, but am unable to catch him, because i tried to above said contact no, pick my call by one of lady executive, she replied, Senthil Sir Busy or in meeting or he is not available nu.

Totally I was get and too much o[censored]pset and fructuated on this, now almost gone more than 4 months, Until Now I don't know about this process, what's going on between two Banks whether its ICICI or CITY Union Bank, So that finally am dropping this complaint so please solve my problem ASAP. this is my mobile number [protected].

Thank you