[Resolved]  ICICI Bank — Travel card - unreliable

Address:

Kolkata, West Bengal, 700019

I had travelled to Europe with the ICICI Bank Travel Card in September 2015. During my trip the card stopped functioning due to their system update without any prior intimation from ICICI Bank except one email on[protected] at 11:52pm (IST)? After 8 minutes of which (at 12:00am on[protected] the card stopped working for more than 2 days. I was stuck in a foreign land without financial support and suffered immense mental agony, embarrassment, tension of managing the expenses. It was more so for a girl like me. ICICI Bank’s card issuing agency on contact from Europe, expressed their inability to be of any help or provide any emergency cash.

Since returning to India in October 2015 I have sent numerous emails to ICICI Bank (even to the Senior General Manager and Head - Customer Service) asking for explanations and adequate compensation for the problems I had to face in a foreign country because of them. I had even received a couple of calls asking for the compensation I am looking for. After which they have started making excuses and blaming other parties. They claim that from 24-29th September 2015 the customers were intimated about the system update. Does this mean ICICI was still intimating customers about the system update even after the travel card had stopped working? My understanding is that this kind of information should be sent well in advance so that your customers have enough time to make arrangements. One becomes helpless when there is no advance warning about such important financial instruments suddenly stop working, especially when you are dependent on them in a foreign country.

This shows how faulty ICICI Bank Travel Card system is for which they only shift the blame onto other parties. Hence proving how unreliable the ICICI Bank travel card is. How is a customer supposed to trust ICICI Bank travel cards when such kind of important information cannot reach the customers in advance?

It is unfortunate that after so many months ICICI Bank is trying to make a mockery of this serious matter and the hardships faced by me in a foreign land because of their travel card by asking me to accept a compensation of about Rs. 1000/-. Perhaps ICICI Bank is ignoring the seriousness of the traumatizing situation that I was put into because of the travel card.

I am upset and annoyed with the quality of service and the poor response which has led to so much harassment in addition to the damage to my vacation.

At the very least, ICICI Bank should provide me with proper compensation for ruining my vacation and causing so much of mental anguish.