ICICI Bank — Unauthorised 20000 debited from my saving account

Address:

New Delhi, Delhi, 110092

Dear sir,

I have an account a/c[protected] in the icici bank which was hacked by some one on 1st. April and debited ₹20000 (4 transaction of ₹5000) as per icici for this transaction no otp and message alert came. I do not get any otp and in online e-statment it was not shown. The message alert was came on 2nd april.
I do not share any confidential data to anyone.

When i got this massage i block my account and raised a service request to icici sr[protected].

I send so many mail then icici will send that there are 4 ids [protected], [protected], [protected] & [protected] from which this transaction happen. They tell me to directly contact the merchant for refund. I told why i contact to merchant because account was hacked that why i raised a complaint. But they didn't contact them. When i go to olacab thay already highlight these ids and told me ask to bank to contact us because thay cannot share me the details, they only share to bank and police. I also raised a complaint ticket no. 382931.

I ask icici to share the relevant data to me but they can't share ip address, location and name.

When i again mail to icici to same that still don't agree to help that ask me lodge police complaint.

I lodge the police complaint and send they again ask me to lodge to cyber cell.

I attached police complaint copy and send both icici and olacab and no response came. Only icici replied that we do nothing you have to complaint to cyber cell.

Icici is not supporting regarding their flaws in the server they only wants to close the ticket.
I also complaint to icici antiphishing team, they yet not reverted me.

Please do something neither icici nor olacab support me.
I have last hope you.

Thanks
Kanil kumar
[protected]