[Resolved] ICICI Bank — unauthorised debit from my sbi account by icici bank

palganar

from Ernakulam, Kerala

Address:

Ernakulam, Kerala, 682025

It was noticed that two debits (Rs.57.50/- x 2) on 30 dec 2017 from my sbi account. First i thought it may be atm usage debit. Later another debit was there for rs.147 (It was atm charges). I made complaint to sbi by email. They requested me to contact branch. Yesterday (28 feb 2018), i spent from 2.30 pm to 4.00 pm at sbi branch, palarivattom, kochi 682025, kerala for an answer. They had no clue. They opined it must be some some neft (Loan etc) from icici bank. I had a car loan for rs.1 lakh from icici during 2010/11 and closed in 2011 (As i remember, not checked my files). But this odd debit after 6/7 years is not authorised and seems fraud or mistake. Sbi bank officials instructed me to send complaint by registered post to icici bank head office, though it is a small amount.

My bank account # [protected] sbi palarivattom kochi

I want my money (Rs.57.50 x 2 = rs.115) back

+1 photos

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Apr 1, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

ICICI Bank Customer Care's response Dear Palganar,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t8d3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Mar 02, 2018

Updated by palganar mail sent to [protected]@icicibank.com
waiting for rsponse

Mar 03, 2018

Updated by palganar got mail from ICICI on 02 Mar 2018 saying the debit is not done by ICICI.
Then who debited?
I have to check again with SBI

Mar 16, 2018

Updated by palganar checked with SBI again and sent them letter from ICICI Bank. SBI later sent mail informing that the complaint was resolved and they had advised their employees. But Debits still not reversed. SBI call came again and asked about my satisfaction and I told them "Debits still not reversed". They assured to check it.