ICICI Bank — Unauthorised transaction by credit card and refund process thereof

Address:

Ghaziabad, Uttar Pradesh, 201010

I am ajay kumar jha. My account number is[protected]. My mobile number is [protected]. My email address is [protected]@gmail.com

Sir; yesterday i got a call from one number wrt my failed transaction during recharge process.
He told me to claim my money back by entering full details on
#www.rbipaymentauthorasation.com#

I went on that site and entered my credit card and debit card details.
Otp for rs. 3 came on my phone.
After that that call got disconnected.
Soon; i got the massage that rs. 10000/- has been deducted from my credit card. Attached find the image for proof.

After that i called customer care and blocked my both card.
It was around 11pm ; that's why customer care can't took my complaint regarding this unauthorized transaction.

That 10000/- got deducted from my credit card without my initiation of transaction and i also did not got the otp on my mobile number for that transaction.

How can a transaction be fulfilled without otp.

Kindly lodge my complaint in this regard and initiate refund process.

If required; kindly took the matter at appropriate level.

It is requested to look into the matter and process the refund action at the earliest.