[Resolved] ICICI Bank — Unauthorized CC transaction

goheldhaval

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 401107
Website:	infinity.icicibank.com/corp/AuthenticationController?FORMSGROUP_ID__=AuthenticationFG&__START_TR

Thank you for using ICICI Bank credit card.

Your ICICI Bank Credit Card XXXX9009 has been used for a transaction of INR 9, 999.00 at PayTm Mobile Solutions\ (November 28, 2016; 17:03:22 hrs.). Available credit balance on your card is Rs. 1, 00, 041.82 and total credit limit is Rs. 1, 10, 000.00.

This transaction was not authorized by me. Request you to please reverse the transaction.

Someone misused my details stating icici bank representative.

Date Ref. Number Transaction Details Transaction Amount
[protected] [protected] PayTm Mobile Solutions\ 9, 999.00 Dr.

Humble request to reverse this transaction.

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Jan 1, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

ICICI Bank Customer Care's response Dear Customer(goheldhaval),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3pcze) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team